Refunds & Returns

We want you to feel confident trying VitalCanis. That’s why every order is backed by our 90-Day Satisfaction Guarantee.

If you’ve tried the product consistently and feel it’s not the right fit for your pet, you may request a return for a full refund within 90 days of receiving your order.

Simple & Hassle-Free Returns

Just email us at info@vitalcanis.com with:

Your order number
A quick note about your request

Once approved, we’ll provide easy return instructions.

Please do not send items back without contacting us first, as unapproved returns cannot be accepted.

Once your return is received and inspected, your refund will be issued to your original payment method. You’ll receive email confirmation once processed.

Damaged, Incorrect, or Defective Orders

Please inspect your package when it arrives. If your order is damaged, defective, or incorrect, contact us immediately at info@vitalcanis.com so we can make it right as quickly as possible.

Exchanges

The fastest way to receive a replacement is to request a return for the original item once approved, then place a new order.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

Product must be unused and in original packaging
Proof of purchase is required

Need Help?

We’re always here for you. Contact our support team anytime at info@vitalcanis.com.